Returns & Exchanges
At Giant Brisbane, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't quite right, you can return or exchange items within 30 days of delivery provided they are in new, unused condition with original packaging.
Initiate Your Request
Contact our support team via email or visit our Brisbane storefront with your order number and proof of purchase to begin the return process.
Prepare the Package
Securely pack the items in their original boxes, ensuring all tags, manuals, and components are included to qualify for a full refund.
Ship or Drop Off
Send your items back to our service center using a tracked shipping method or hand them directly to our staff at the West End location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned gear, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing